
Also read our Europcar South Africa frequently asked questions and answers here
| When will I be billed? | Travellers
are only billed when collecting their car and not during the online
reservation process - a great benefit. You will be billed by Europcar South Africa
directly. You will however receive instant email confirmation that a car is secured for you. You
can rest assure that a car will be available for you on arrival at the
Car Rental office once you have received your Reservation voucher into
your email. |
| Is my booking secure? | Yes
! We do not request your Credit Card number when booking over the
Internet. You book directly onto Europcar's live reservation system -
the largest car hire group in South Africa. Cape Spirit™ works closely
with Europcar South Africa to ensure that you have a satisfied car hire
experience. Cape Spirit™
is a proud Member of The African Travel and Tourism Association (ATTA -
UK based), SATSA (and bonded by SATSA), the USA based Africa Travel
Association (ATA), ASTA (American Society of Travel Agents - USA Based)
and Cape Town Tourism Read our Customer Feedback here |
| Where do I collect my Car? | You will receive directions to the specific Europcar branch just after you have made your reservation. You can also view the Europcar Branch info here |
| What is Included and Excluded in your Car Rental Packages ? | Included in our great Car Rental package: Excluded: Cape Spirit™
Customers can reserve a GPS unit prior to arrival in South Africa to
avoid the disappointment of no units being available due to the high
demand. GPS units are available at all EUROPCAR branches in South
Africa. The GPS unit may be collected from and returned to any Europcar
Car Hire Branch in South Africa. GPS Rental cost is R 79 per day
(include 14% VAT). Credit Card and ID / Passport compulsory, minimum age
21 years. If you require a GPS please request this in the final step of
your reservation with Europcar through Cape Spirit™ by ticking the GPS
box. Europcar requires 48 hours notice for a GPS reservation to
guarantee a unit, please ensure that you book at least 48 hours in
advance if you require a GPS rental. |
| Is there an Excess and how does the Excess work with Car Rentals? | 1. Excess (Reduced Liability Waiver) on Classic Plus Cover: The Excess Amount for Classic Plus Cover is different for International Passport holders, and Passport holders from all Countries in Africa including South Africa: Classic Plus Cover: For International Passport holders (recommended package) We offer ZERO EXCESS for all International Visitors/ International Passport Holders (holding a passport from another continent) who choose our Classic Plus Cover. Your car is fully insured in case of accident and theft if you choose Classic Plus Cover (see terms and conditions) Our Classic Plus Cover is the recommended option as you will also receive Tyre, Rim, Hubcap, Sandblasting and Windscreen Damage Cover* with this package.(*while driving in South Africa and Namibia only, for all Renters) We pride ourselves in our Classic Plus Cover package, as this package is simply one of the best South African car rental packages available to International Passport holders in the market. We recommend International Passport holders to book this package. Classic Plus Cover: For Passport holders from all Countries in Africa including South Africa Passport holders from all countries in Africa, including South Africa: There is a small excess for Passport holders from all countries in Africa choosing our Classic Plus Cover. 2. Excess (Reduced Liability Waiver) on Classic Cover (For All Travellers - International and from Africa): If
you choose Classic Cover, there is an excess on your car rental Waiver for all Travellers (International and from Africa). The
Renter is liable for the excess amount in the event of theft / accident
if you have not acted recklessly. The excess is authorised (reserved)
over your credit card as a deposit when collecting the Car and released
(refunded) back to you when returning the Car in the same condition. The
Excess amounts for the Classic Cover is as follows: Group A - R7700 (choose Classic Plus Cover to reduce excess) Please note that the excess amount is only authorised over your credit card and not charged, so no interest occurs on this hold on your card. Cross Border Excess (on all rental packages if you are crossing the South African border, for all Travellers): CROSS
BORDER EXCESS (Local and International Travellers - please contact ian@capespirit.com for more details before booking a cross border rental). There will be a cross border excess if you travel over the South African borders and certain terms and conditions apply. |
| Rental Deposit? | There is a R1500 Rental Deposit with Europcar South Africa. The Rental Deposit is authorised (reserved) over the Main Driver's credit card when collecting the Car and released (refunded) back onto the credit card when returning the Car with a full tank of petrol again (you receive a full tank when collecting the car) Please note that the deposit amount is only authorised over your credit card and not charged, so no interest occurs on this hold on your card. |
| Contract fee? | R 55 per booking (not per day) |
| What documents are required when I collect the Car? Credit Card & Drivers License & ID / Passport | You, the Main Driver, must have a valid Credit Card
to collect your car. (Visa, Mastercard and Diners accepted. Local or
International credit cards welcome.) The credit card MUST be embossed
(i.e. have raised number digits on the card). No Debit Cards, including Maestro and Electron, are accepted. No cheque cards are accepted. The Credit Card MUST be in the Main Driver's name. The Main Driver must hold a Valid Drivers License and must be present during the collection of the car. Driver/s must have legally driven in their home country on their home country's drivers license for at least two years prior to renting a vehicle. Driver/s must also present a valid ID or Passport, as well as the Booking Voucher that you receive in your email after online reservation. (no booking voucher – no car) Please note that although we do not request your Credit Card details during the reservation, it is still compulsory to have a valid credit card and present it to the Car rental office during the collection of your car. No cash, cheque cards or debit cards are accepted. (South African credit cards - please note that budget facility transactions are not allowed - only straight transactions) Please note that passport holders from all countries in Africa (including South Africa) need to have 2 credit cards in the Main Driver's name to hire any of the following car groups: Group H, O, W, E. The Branch may sometimes split the rental-and excess deposit between the 2 credit cards, or just require the 2nd credit card for a security check. (If you are unsure please contact Cape Spirit). International passport holders only need 1 credit card in the Main Driver's name for these car groups. International Customers: Please apply for an International Drivers license (in English) if your Drivers License is not in English. Alternatively you can also get an English translation from your Traffic Department in your home country (on the Traffic Department's official letterhead / stamped / certified by your Traffic Department) if your drivers license is not in English. All other requirements and terms and conditions remain the same. Please take your Original Drivers License together with your International Drivers license OR your Original Drivers License together with the Official English translation from your local Traffic Department to South Africa. If your drivers license is in English you do not have to apply for an International Drivers license or translation. |
| Other Important Info | Long term car rentals get billed on a monthly basis over your credit card, and not the full amount at once. Please note that you book a specific car group and can receive any car within the group that you have booked. If you have a preference for a specific car model, please contact ian@capespirit.com with your reservation number and we will try our best to arrange that model for you. It is however not 100% guaranteed. A one-way drop off charge of R750 is levied for rentals terminating in excess of 150 kilometers from the original rental branch. International passport holders receive Unlimited KM on all car rentals, from day 1. Passport holders from all countries in Africa (including South Africa) receive Unlimited KM for rentals 4 days or longer. For rentals less than 4 days by Africa passport holders, it is 200KM per day. Towbar or trailers can unfortunately not be supplied by Europcar. If you want to hire an 8 seater with a towbar/trailer, please contact ian@capespirit.com for more info. If you plan to hire more than one car at the same time, please contact Cape Spirit™ before making your booking.If you will be travelling over the SA borders please contact ian@capespirit.com before booking your car. From
South Africa vehicles are allowed into Botswana, Lesotho, Namibia,
Swaziland, Mozambique and Zambia. Vehicles are not allowed into Angola
or Zimbabwe. A
non refundable fee of R 1400 will be levied for vehicles crossing into
Mozambique and Zambia. For Botswana, Swaziland, Namibia and Lesotho a R 750 cross border charge will be levied. Click here to view Booking Terms & Conditions -
Cape Spirit™ purely acts as a Tour Operator for Europcar South Africa and you
will have to read, understand and accept Europcar South Africa's Car
Hire Terms and Conditions before booking. Please ensure that you understand the
heading FACTORS THAT COULD NEGATE COVER. To view the Cape Spirit™ Website terms of use click here Also read our Europcar South Africa's frequently asked questions and answers here |
| How do I Amend or Cancel a booking? | Please remember to amend or cancel your booking if your travel arrangements have changed, so that we can make your car available to someone else. Please contact ian@capespirit.com with your reservation number and the amendment / cancellation details. |
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