Europcar South Africa Policies

Europcar is part of Imperial Holdings, the largest Car Hire group in South Africa. They lead the car hire industry by providing fair rates and unmatched customer services. Europcar South Africa and Cape Spirit™ bring you unbelievable savings on unlimited mileage South African Car Hire. Our booking system is used conveniently by local and International Travelers every day.

Europcar’s live reservation system allows travelers to make a new or modify an existing booking online through Cape Spirit™. You book directly through the Europcar South Africa live System and will receive instant email confirmation after your booking. You will only be billed for the Car once you collect the Car and not during the time of reservation. You will be billed directly by Europcar South Africa. You can rest assure that once you receive your car hire confirmation into your email that a car will be available for you on arrival.

Europcar South Africa only provides the newest, cleanest cars for your rentals. At Europcar South Africa we take pride in our fleet and the variety and quality of vehicles that we offer our customers. We ensure the best in quality and safety through the constant renewal of our fleet. The average age of our vehicles is between four and eight months. Each vehicle is inspected and cleaned at the end of every rental whilst regular servicing follows manufacturer recommendations. 

The above ensures the quality of our vehicles and the safety of our clients. To further ensure safe rentals, Europcar South Africa abides by the following policies and regulations, in accordance with safe driving principles and South African law.

Please take note of the following policies and regulations. All clients need to comply with these policies and regulations, to qualify for a Europcar South Africa vehicle hire. Vehicles are rented subject to Europcar South Africa's standard terms and conditions as reflected on the Europcar South Africa Rental Agreement and Passport and are subject to change without notice.

FLEET

1. Europcar South Africa reserves the right to offer more than one vehicle model within each vehicle category.

2. Europcar South Africa reserves the right to change the vehicle models within each vehicle category for another vehicle model with similar specifications without notice.

3. Europcar South Africa cannot guarantee a specific vehicle brand however will accommodate any requests based on availability.

RENTER’S OBLIGATIONS

The VEHICLE shall be at the sole risk of the Renter for the RENTAL PERIOD.

1. The Renter shall not:

1.1 hire or lend the VEHICLE to anyone;
1.2 permit the VEHICLE to be in the possession or control of anyone other than the additional driver;
1.3 cause or permit the VEHICLE to be driven unlawfully or illegally or to be used for any unlawful purpose or for a purpose for which it was not designed or in such a way as to increase the risk of it being damaged or lost, or to be overloaded;
1.4 cause or permit the VEHICLE to carry any passenger or goods for reward or for racing; or
1.5 cause or permit the VEHICLE to be exposed to the risk of damage in or by any civil or public disturbance or unrest.

2. The Renter shall take all precautions to protect the VEHICLE from theft and damage and shall lock and immobilise the VEHICLE and activate the burglar alarm when the VEHICLE is not in use.

3. The renter must read and accept the terms and conditions of the Rental Agreement.

4. When receiving and returning the rental vehicle, the renter must agree with the vehicle condition as noted on the respective vehicle inspection record and sign acceptance. The onus is on the renter to sign off the Pre and Post Rental Inspection Record.

5. If for any reason the renter is not satisfied with the vehicle supplied, he/she must inform Europcar staff within the first 2 hours of receipt of the vehicle. Failure to do so may negate any claim for compensation.

6. It is recommended that the renter retain his copy of the Rental Agreement  for reference on return of the vehicle. Failure to do so may result in unnecessary delays in the processing of any claim.

7. The renter will be required to supply the following –

7.1 Booking Voucher – you will receive this into your email just after your online reservation (no voucher, no car!) (Please contact Cape Spirit™ if you did not receive your booking voucher into your email after online reservation)
7.2 Valid Credit Card in the name of the renter (driver). The Credit Card must be embossed - i.e. have raised number digits on the card.
7.3 Name, address, telephone number and e-mail address
7.4 Local contact details
7.5 Valid unendorsed driver’s licence
7.6 Passport or ID (South African Residents)

8. A valid voucher and embossed credit card (i.e. have raised number digits) in the name of the renter must be produced at point of rental. Accepted credit cards are Visa, Mastercard and Diners. An additional credit card may be requested at the discretion of the company. No Debit Cards or Cheque cards, including Maestro and Electron are accepted. If renting a car in groups H,O or E the Customer needs to produce 2 credit cards on collection of the car. The one would be for the rental and the other would be as a security. Please contact Cape Spirit™ if you are unsure or require exception.

9. If the renter wishes to extend the rental beyond the original return date as specified on the Rental Agreement, authorisation must be obtained from Europcar South Africa. Failure to do so will result in Europcar reporting the car stolen and immediately negates cover. Penalties may be incurred.

10. Should a vehicle be returned with excessive dirt, it will be valeted and a minimum charge of R550 will be billed directly to the renter’s credit card.

11. Should the renter disobey a traffic regulation which results in a fine such amount will be debited to the client’s credit card. A handling fee of R220 per traffic fine will be levied. Traffic fines can take up to three years to receive and charge.

AGE REQUIREMENT FOR RENTERS

• Vehicles are only rented to drivers over the age of 23
• Where an International young driver (under the age of 23) wishes to rent a vehicle, or where a young driver will be driving the rented vehicle, that driver will be required to produce proof that he/she has been in possession of a valid, unendorsed driver's license for a minimum of two years. South African residents must always be a minimum of 23 years of age in such a case. (Driver/s must have legally driven in their home country on their home country's drivers license for at least two years prior to renting a vehicle.)
• Where a young driver rents a vehicle, there will be a daily young driver's surcharge of R165 per young driver per day.
• There is no maximum age

DRIVER'S LICENSE AND DRIVER'S AGE

• The renter must be in possession of a valid, unendorsed driver's license. Exceptions will be made for certain endorsements related to speeding. Whilst driving the renter is required to have a valid unendorsed driver’s licence in their possession at all times.
• The renter's type of driver's license must match the type of vehicle rented. A driver qualified to drive automatic vehicles only, will not qualify to rent a vehicle with manual transmission.
• The renter's driver's license must be valid. Expired driver's licenses will not be accepted.
• Driver's licenses with endorsements will not be accepted. Europcar South Africa is obliged to ensure the safety of its vehicles by only accepting rentals from drivers whose licenses have not been endorsed with penalty points. Exceptions will be made for certain endorsements related to speeding. Please contact Cape Spirit™ if you are unsure.
• International Drivers under the age of 23 must be able to prove that they have been in possession of a valid, unendorsed driver's license for a minimum of two years. South African residents must always be a minimum of 23 years of age in such a case. (Driver/s must have legally driven in their home country on their home country's drivers license for at least two years prior to renting a vehicle.)
• International driver's licenses must be in English. Please bring the International license together with your local drivers license to South Africa.

RENTER IDENTIFICATION

• All renters will be required to produce a valid form of identification. Local clients will be asked to produce their Identification Document (ID). International clients will be asked to produce their Passports.
• All forms of identification produced must be legal and valid. Expired forms of identification will not be accepted.
• Europcar South Africa staff are obliged, and reserve the right, to check/ question identification documents that appear inauthentic, fraudulent or suspicious in any way.

PAYMENT VERIFICATION

Europcar South Africa is obliged, and reserves the right, to verify all methods of payment, and to ensure payment by renters. Prior to rental, the renter must give authorization that he/ she is liable for the following costs:
• excess, should the car be damaged
• all rental costs
• fuel used

FUEL

Fuel is not included in the rates.

Each Europcar vehicle leaves with a full tank and the renter is obliged to return the vehicle with a full tank or pay for refuelling.

As a courtesy to the next renter, each vehicle is refuelled on termination regardless of whether the fuel guage reflects a full tank, a fuel attendant has claimed the tank is full or a Europcar staff member indicates agreement of a full tank.

Charges for fuel are at Government specified fuel prices. It is illegal for Europcar to profiteer from sale of fuel.

Fuel may not be purchased by credit card at petrol stations. 

CREDIT CARDS

• The signature on the renter's contract must match the signature on the reverse of the renter's credit card.
• The renter must supply Europcar South Africa with his/ her CVC number. This number will be captured in brackets next to the abovementioned authorization code.
• Handwritten credit card details will not be accepted.
• Credit cards must be valid. Where a renter's card is due to expire during the rental period, he/ she must produce his/ her new credit card.

The Credit Card holder must be present during time of rental and present his/her credit card during collection and return of the car.

The Credit Card mst be embossed - i.e. have raised number digits on the card. The Credit Card must have the name of the Main Driver on the card.

If renting a car in groups H,O or E the Customer needs to produce 2 credit cards on collection of the car. The one would be for the rental and the other would be as a security. Please contact Cape Spirit™ if you are unsure or require exception.

CHARGES

• Daily rental charges are calculated on a 24 hour cycle, from time of pick up to time of drop off.
• The renter will be billed directly for additional rental days at extension rates should the vehicle be returned late. Extension rates will be charged based on an additional 25% added to the 1 - 13 days rate.
• Should a renter extend his/ her rental period without permission, waivers will no longer apply.
• Fuel is not included in the rental fee. Renters will receive a vehicle with a full tank of fuel. Thereafter, the renter is liable for the cost of all refills.
• Airport surcharges are included in our Classic Plus Cover and Classic Cover.
• The tourism levy is is a government levy and the funds are used towards increasing tourism to South Africa. This levy is included in our Classic Plus Cover and Classic Cover.
• The contract fee for the Renter's Agreement is charged at R50. This will be charged directly to the client at point of rental

Should the rental exceed 31 days, an additional rental agreement will apply for each period of 31 days.

FUEL DEPOSIT
A R 2000 refundable fuel rental deposit is required at the start of the rental. (This deposit will be R 1500 for all rentals starting after 1 Nov 2010)

NO SHOW FEE
A No Show Fee of 1 day's rental will apply based on the extension rates.

CANCELLATION FEE
A cancellation fee will apply when the customer returns the vehicle earlier than stipulated on the voucher.

ADDITIONAL DRIVER
ZAR 220 per driver, per rental.

YOUNG DRIVER
ZAR 165 per young driver, per day.

CLAIM HANDLING FEE
R550 per claim.

In the case of an accident or loss to a Europcar vehicle, an accident and claim-handling fee will be charged to the Renter’s account. As damage and loss waivers only contribute towards the repair costs of the vehicle, a handling / administration fee is charged to cover the costs of processing claims. This fee will include costs such as assessor fees, legal services, and general administration.
Claim Handling fee applies to rates without excess.
The Claim Handling Fee applies to all damage excluded from waivers, ie water and under carriage damage

WAIVERS

Europcar does not cover water, under carriage damage.

Damage and Theft waivers are included in the rates. Please refer to rate grids for details of exactly what is included and excluded. Waivers must not be regarded as insurance. When waivers are purchased Europcar South Africa’s right to recover the total damage or loss amount is waived. 

(please note that Water and under-carriage damage will be insured for all rentals starting from 1 Nov 2010 if you select the classic plus cover option only)

CROSS BORDER EXCESSES

Excess amounts on car rentals will be different when Renters cross into another country. Please contact Cape Spirit™ for more info.

Responsibilities/Excesses of the country in which the accident/theft occurs will apply regardless of the country in which the rental commenced.

Mozambique or Zambia: Additional excess of R7500 (which will be reserved as a refundable deposit on your credit card) applies on all rentals where the accident has occurred in Mozambique or Zambia. (Contact Cape Spirit™ for more info)

Botswana, Lesotho, Swaziland and Namibia: For DAMAGE OR LOSS which occurs in Botswana, Lesotho, Swaziland and Namibia, the local brochure excess of that country will apply (which will be reserved as a refundable deposit on your credit card). (Contact Cape Spirit™ for more info on how much the cross border excess is for Botswana, Lesotho, Swaziland and Namibia for the specific Car you like to take over the border)

PERSONAL ACCIDENT INSURANCE

1. Personal Accident Insurance (PAI) is included in the rates.
2. All occupants in the rental vehicle are collectively covered for death and disability up to a maximum of ZAR 25 000 and medical expenses up to ZAR 2 500 per incident.
3. All PAI claims will be directed to the insurer, Regent Insurance Company Ltd. Europcar South Africa acts as the insurer's agent and will not be liable in any way in connection with the insurance covered by them.

THIRD PARTY INSURANCE / CLAIMS

For purpose of this clause, third party claims refer to any claims by a third party in respect of damages or loss that you may cause to any other vehicle or property.

1. When an accident occurs and a third party is involved (regardless of fault) the following information is required. If this information is not accurate or detailed, all cover may be negated –

1.1 either a Passport or ID Card (South African residents)
1.2 contact telephone number (land line and mobile, where available)
1.3 physical address
1.4 e-mail address (if possible)
1.5 the location of the police station where the accident was reported, including the telephone number
1.6 Police Case Number
1.7 if insured, the name of the underwriter and the policy number (if possible)
1.8 full and accurate description of the accident with an explanatory sketch
1.9 copy of the renter’s driver’s license

If for any reason it is found the details provided are not truthful or fraudulent cover will be negated and the renter will be liable for all damages and associated costs.

2. Third Party costs may be billed up to three years after the incident and can take up to five years to recover.

3. If an excess is applicable this will be billed to the renter regardless of fault. This excess will only be refunded if Europcar’s claim against the third party is successfully recovered and payment has been received in our bank account.

FACTORS THAT COULD NEGATE COVER (IMPORTANT!)

Principle circumstances that could result in the renter being liable for the full cost of loss or damage, regardless of waivers are –

1. not reporting damage or theft to Europcar South Africa and the South African Police services immediately and within the stipulated time limited
2. allowing an unauthorised driver (not specified on the Rental Agreement) to drive the rental vehicle
3. not adhering to local traffic rules and regulations, ie exceeding the speed limit. On gravel roads/unsurfaced roads, the speed limit of 50 KPH must not be exceeded
4. not driving on the left-hand side of the road
5. driving under the influence of alcohol or other illegal substances
6. no other vehicle involved in accident, unless exceptional circumstances apply
7. negligence
8. not reporting accurate details of damage or theft on the Europcar Damage Report
9. in case of theft, not reporting the exact location of the vehicle prior to loss
10. in case of theft, not being able to produce the keys (unless exceptional circumstances apply)
11. towing or repairing the vehicle
12. taking the vehicle across any national border without a letter of authority from Europcar South Africa
13. not returning the vehicle at the agreed time and date written on the Rental Agreement, unless a reference/authority number from Europcar is obtained and recorded
14. driving on a surface or in conditions which would damage the vehicle
15. tyre damage, other than normal wear and tear. Europcar will be obliged to replace damaged tyres and charge you accordingly (unless otherwise specified) even if the tyre has been repaired
16. failing to provide a copy of the renter’s driver’s licence to Europcar

If Europcar South Africa deems the renter has driven or acted negligently the renter shall be liable for the full value of any damage, towing or storage.

EXCEPTIONS LIABILITY
Where damage to a vehicle is caused by the renter and no other vehicle is involved, exceptions liability will apply.

If Europcar deems the renter has driven or acted negligently the renter shall be liable for the full value of any damage, loss, towing or storage.

The renter shall be liable for any costs relating to undercarriage and water damage as neither item is covered under the damage and loss waivers.

EXEMPTION

Europcar South Africa shall not be liable for any damage or loss, whether direct or indirect, arising out of any defect in or mechanical failure or the safety of the Vehicle or the driving or use thereof or caused by any fault of ours, our agents or our servants, nor for any indirect loss, consequential damages, loss of profits or special damages arising out of any of the a foregoing and for any breach by Europcar South Africa of this agreement. No warranties as to the condition, state of repair, performance capabilities, year of manufacture, odometer reading or anything else concerning the Vehicle are given by Europcar South Africa.

CROSS-BORDER TRAVELLING  (IMPORTANT!)

A letter of authorisation must be requested at the time of reservation for all cross border travelling. (All travellers who will be travelling cross border need to contact Cape Spirit™ before making a reservation.)

Europcar South Africa or Cape Spirit™ will not be held responsible if a renter is refused entry into another country.

All vehicles entering Namibia will have to pay a Cross Border charge. A Cross Border Certificate will be issued by the Namibian authorities. All Cross Border documentation is to be left in the glove compartment or handed to a Europcar representative. A penalty/fee of up to ZAR 5 000 may be levied if the documentation is not produced/found.

From South Africa vehicles are allowed into Botswana, Lesotho, Namibia, Swaziland, Mozambique and Zambia. Vehicles are not allowed into Angola or Zimbabwe.

The following exceptions do apply –
South Africa to Botswana, Swaziland, Lesotho and Namibia – No restriction on vehicle groups (except groups H and O - no cross borders allowed for groups H and O into any country)
South Africa to Mozambique and Zambia – Only car groups A, T, B, C, D & F are allowed into Mozambique and Zambia. International passport holders (not African) are permitted to cross with groups W, P, S & E. African passport holders must have Europcar's Approval to cross into Mozambique and Zambia for groups W, P, S and E - please contact Cape Spirit™.
Please note that Groups H and O may not cross into any country.

A non-refundable cross border fee of ZAR 1 300 will be levied for all vehicles crossing into Mozambique and Zambia. For Botswana, Swaziland, Namibia and Lesotho a ZAR 550 cross border charge will be levied.

CROSS BORDER EXCESS (Local and International Travellers, all rental packages)

Excess amounts for car rentals will be different when Renters cross into another country. Please contact Cape Spirit™ for more info.

Mozambique or Zambia: Additional excess of R7500 (which will be reserved as a refundable deposit on your credit card) applies on all rentals where the accident has occurred in Mozambique or Zambia. (Contact Cape Spirit™ for more info)

Botswana, Lesotho, Swaziland and Namibia: For DAMAGE OR LOSS which occurs in Botswana, Lesotho, Swaziland and Namibia, the local brochure excess of that country will apply (which will be reserved as a refundable deposit on your credit card). (Contact Cape Spirit™ for more info on how much the cross border excess is for Botswana, Lesotho, Swaziland and Namibia for the specific Car you like to take over the border)

One way drop off's are not permitted into Mozambique or Zambia. For any one way cross borders please contact Cape Spirit™.

DELIVERY AND COLLECTION FEES

OFFICE HOURS
25 kilometres or less, R220 (per delivery and/or collection)
26 kilometres or more, R220 plus R10 per kilometre over 26 km

AFTER HOURS (between 17:00 and 8:00 weekdays, on weekends and public holidays)
25 kilometres or less, R420 (per delivery and/or collection)
26 kilometres or more, R420 plus R10 per kilometre over 26 km

On delivery the vehicle shall be deemed to be in good order, condition and repair unless the renter notifies Europcar within 2 hours of delivery.

The renter shall be liable for all fuel used to deliver and collect a vehicle.

Toll Fees or Game Park Entrance Fees will be billed in addition to the delivery or collection charge.

OPTIONAL EQUIPMENT

Baby Seats R 250 per rental
Second Spare Wheel R 800 per rental (extra spare wheels are not available on Groups F)

Optional Equipment is ON REQUEST and must be requested at the time of reservation. Please contact Cape Spirit™ to arrange.

ONE WAY RENTALS

One way rentals incur the following surcharges.

DOMESTIC ONE WAYS

A one-way drop off charge of R750 is levied for rentals terminating in excess of 150 kilometres from the original rental branch.

CROSS BORDER ONE WAYS (contact Cape Spirit™ before booking)

South Africa to Swaziland - R800
South Africa to Botswana - R1000
South Africa to Namibia - R5000
South Africa to Lesotho - R800
No vehicles may be left in Mozambique and Zambia

DRIVING REQUIREMENTS

Driving
Always drive on the left hand side of the road.

Seat Belts
It is compulsory to wear seat belts at all times.

Speed Limits
Urban Areas (residential and town) - 60 km/h
Rural Areas - 100 km/h
Highways - 120 km/h
The recommended speed limit for travelling on gravel roads is 40 -  50 km/h

ROADSIDE SUPPORT

Contact Europcar South Africa on the emergency toll free number 0800 011 344 (South Africa only) or 27(0)11 574 1000. If the client has not taken advantage of our Free Mobile Phone Rental Offer, emergency SOS telephones are conveniently located on most major highways (South Africa only). Client is not to replace or repair any vehicle parts unless authorised by Europcar South Africa in writing.

WHAT TO DO IN THE EVENT OF ACCIDENTS AND OR THEFT

In the event or accident or theft the renter must –

1. Contact Europcar South Africa immediately on 0800 011 344 OR 27 (0)11 574 1000

2. Make a full report at the nearest Police Station within 24 hours where an accident has occurred and within 6 hours in case of theft. A Police Case Number must be obtained

Renters are not permitted to replace or repair any vehicle parts unless authorised by Europcar in writing.

In the event of loss or damage Europcar reserves the right to bill the renter for such loss or damage regardless of whether or not the renter has signed the post inspection or claim form.

GENERAL INFO

Service Providers
Europcar South Africa cannot be held accountable for any Service Providers service failures.

Frequent Flyer
Clients do not qualify for Frequent Flyer miles on Tour Operator rates.

GOVERNMENT TAX
Government taxes are included in the rates but may be subject to change in accordance with Government legislation, in which case rates will be adjusted accordingly.

FUEL
At petrol stations fuel may not be paid for by Credit Card

TOLL ROADS – South Africa
Toll Costs range from ZAR 2 to ZAR 100. Renter must ensure that they have South African currency available as toll roads are found on most of the major routes. Only some tolls are payable by credit card.

GPS RENTAL SOUTH AFRICA

Clients may reserve a GPS unit prior to arrival in South Africa to avoid the disappointment of no units being available due to the high demand.

GPS units are available at all EUROPCAR branches in South Africa. The GPS unit may be collected from and returned to any Europcar Car Hire Branch in South Africa.

GPS Rental cost is R 69 per day (include 14% VAT). Credit Card and ID / Passport compulsory, minimum age 21 years.

If you require a GPS please request this in the final step of your reservation with Europcar through Cape Spirit™ by ticking the GPS box. Europcar requires 48 hours notice for a GPS reservation to guarantee a unit, please ensure that you book at least 48 hours in advance if you require a GPS rental.

TERMS AND CONDITIONS WHICH APPEAR ON THE RENTAL AGREMEENT

This agreement is between THE CUSTOMER (referred to as "you") and Europcar (referred to as "we/us").
1. DEFINITIONS:
In this agreement, except where the context indicates otherwise:
1.1. "BROCHURE" means the pamphlets published by us containing our current tariffs from time to time, including Rates Sheets published by us, which are available on request; (this is the rates referred to in the online reservation system of Cape Spirit™ for Europcar)
1.2”THE PASSPORT” means the booklet marked Europcar Passport which contains important information, but it does not form part of this rental agreement.
1.3 "THE CUSTOMER" means jointly and severally, the signatory hereto and any person on whose behalf the signatory signs this agreement;
1.4 "DAMAGES" (in relation to the VEHICLE) includes our expenditure in towing, transporting, storing the VEHICLE, the difference between the pre and post accident value in the case were a VEHICLE is uneconomical to repair, repairing any damage caused to the VEHICLE from the time of delivery to you and until the return to us, replacing parts or accessories (excluding normal wear and tear) and paying an expert to inspect damage and report thereon.
1.5 "EXTENDED PERIOD" means any period after the RETURN DATE requested by you and agreed to by us.
1.6 "RENTAL PERIOD" means the period commencing on delivery of the VEHICLE under clause 4.2 and ending on the RETURN DATE or at the end of the EXTENDED PERIOD, if applicable;
1.7 "RETURN DATE" means the date stated on the face hereof on which the VEHICLE must be returned by you to us;
1.8 "VEHICLE" means the vehicle referred to on the face hereof and the keys of the said vehicle or any substitution in terms hereof.
1.9 “PERSON” includes any juristic and natural person, the singular includes the plural and one gender includes the other were applicable

General

1. All notices in terms hereof shall be given to you at the address set out on the face hereof. Any notice posted to you shall be deemed to be received 7 days after posting, unless you prove the contrary.
2. You consent to the Magistrate's Court jurisdiction in respect of any action instituted by us in connection with this agreement and agree that we may in our discretion institute action in any High Court division in South Africa having jurisdiction, to which jurisdiction you consent.
3. This is the entire agreement and no variation or cancellation shall be valid unless in writing and signed by you and we save as provided in the brochure.
4. We may claim and recover from you on demand all costs and expenses incurred by us in consequence, directly or indirectly, of any breach by you of this agreement, including attorney-and-own-client costs, collection commission and any costs of tracing you or the VEHICLE.
5. A provision of this agreement which is invalid or unenforceable for any reason shall be severable from the rest of this agreement and shall not affect the validity thereof.
6. This agreement shall be governed by the laws of the Republic of South Africa.
7. By your signature hereto, you accept all the charges charged by us in terms of this agreement, including any charges relating to loss and damage to the VEHICLE. 

If you plan to hire more than one car, more than one rental: Please note that the excess authorisation hold / deposit on your credit card may usually take 4 - 14 working days to be released back onto your credit card after the end of the rental (for the funds to show as available again) - this timeframe depends on your Bank / Credit Card company. (The car hire company release / reverse the deposit hold / block immediately when you return the car, but there may be delays with your Bank to process the cancellation of the hold from your credit card) If you hire more than one car at different locations after each other, please ensure that you have enough funds available on your credit card for the second rental's deposit authorisation to be processed, while awaiting the first deposit authorisation to be released back onto your credit card by your Bank (funds to show as available again on your credit card) as each rental branch act independently from one other. Please also contact your Bank / Credit Card company immediately after the release of the first authorisation hold by the Car hire company (when returning the first car) to release / cancel the hold from your credit card immediately to avoid any delays. Please note that we cannot take responsibility if your Bank / Credit Card company delays the release of the authorisation hold onto your credit card, as this is totally out of our control. Alternatively please choose our classic plus cover for all your rentals where the deposit is much lower. Please contact Cape Spirit if you are unsure.

TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE

Should you agree to hire a vehicle from Europcar South Africa, this indicates compliance with the above policies and regulations. Our policies have been compiled in accordance with South African laws, and with the principles of safe driving in mind. We trust that you will have a safe, pleasant travel experience with Europcar South Africa.

Booking a Car through Cape Spirit™

The relationship between the renter and Cape Spirit™ Travel is for reserving the car at the requested destination and rental supplier. Cape Spirit's responsibility is limited to issuing the reservation voucher properly, in order to make a connection between the renter and the rental supplier at the competitive quoted rate. Should the renter not receive the booking voucher within 5 minutes after making the reservation, the renter has to contact Cape Spirit™ immediately. Cape Spirit™ will assist the renter with any booking enquiries during and after the reservation.

Upon collection of the car, the renter will sign a new contract with the rental supplier. Cape Spirit™ Travel will do its utmost to assist and provide a solution in case of any problem the renter encounters with the rental supplier.

Any claim against the rental supplier should be forwarded to the rental supplier directly. The jurisdiction location for claims against the rental supplier will be the country where the rental took place.

The rental supplier has the right to deny a car from anyone who does not comply with the above terms and conditions.
The renter should request a copy of the final rental agreement when returning the car, and keep it for future queries.
Accepting the voucher and applying it states your agreement to the above terms and conditions.

View Cape Spirit™ Website terms of use here

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